5 questions to ask your loan officer before you refinance

Published April 11, 2018

Updated April 1, 2026

Better
by Better

Ready to refinance? It's time to find the right lender. We're so confident Better is the best lender out there, we're giving you the questions you need to test us. Here are the 5 most important questions to ask potential lenders before you refinance.

1. What rates can you offer for a no-cost refinance?

If you’re like most borrowers, you might be interested in a “no-cost” loan so your refinance has no out-of-pocket costs. Lenders often advertise their lowest possible rates, which typically don’t factor in the lender credits needed for a no-cost refinance. So while a lender’s rates might look competitive, they actually might not be for the specific type of loan you want. Make sure lenders are quoting you personalized rates based on your specific refinance goal and situation. Learn more about bait-and-switch tactics here.


2. What fees do you charge? Do you charge commission or lender fees?

Just like when you got your original mortgage, refinancing will entail fees. Some are mandatory and will be similar across all lenders (like third party appraisal fees, credit checks, flood certification, recording fees, titles fees, and prepaids). On the other hand, lender fees (like origination, application, or underwriting fees) are charged by – you guessed it – the lender. These fees can add a considerable amount to your closing costs. At Better Mortgage, we’ve eliminated both commission and lender fees, which helps keep closing costs as low as possible for our customers. Read about how Better makes money here.

3. What mortgage discounts am I eligible for?

You may think affordable lending programs and discounts are just for first-time homebuyers. But discounts are often available to experienced homebuyers and refinancers – many lenders just don’t have the tools or incentive to check your eligibility for these programs and pass the savings on to you.

For example, we worked with one refinance customer who was eligible for a HomeReady discount but wasn’t told about it when they got their first mortgage. Later, when they were looking to refinance, another lender mistakenly told them they weren’t eligible. Better Mortgage was able to help them refinance with the discount, so they paid only $137 in closing costs and saved $280 on their first mortgage payment alone.

4. Do you have a price match program?

Your current lender will likely tell you that they can get you the lowest refinance rate. See if they can put their money where their mouth is by asking if they have a price match program. At Better Mortgage, we stand by our pricing.

5. Can I get a Loan Estimate?

No matter what a lender says, the only way to compare loans apples-to-apples when you’re rate shopping is to get an official Loan Estimate, or LE. Unlike a fee sheet (or any other document a lender may give you), an LE is a standardized document detailing all the costs associated with your mortgage.

Using your Better Mortgage account, you can create your own Loan Estimates to see the breakdown of your refinance loan pricing depending on the terms you are considering. Plus, you can use our refinance calculator to see how much refinancing could save you.

Related posts

A homeowner's guide to how often you can refinance your home

Learn how mortgage refinancing works, how often you can refinance your home, and the key considerations, benefits, and drawbacks for a successful strategy.

Read now

How does your job affect your mortgage?

From job changes to pay structures, your employment income can play a major role in your mortgage application. Here’s what you need to know.

Read now

Free mortgage amortization calculator and table

Try this interactive amortization calculator to find the amortization schedule for any fixed-rate mortgage.

Read now

New report: Buying a home beats renting in the majority of U.S. counties in 2026

New data shows buying a home is cheaper than renting in 57.7% of U.S. counties. See where ownership wins, the 10 most affordable markets, and how to get started.

Read now

What if the appraisal is lower than the offer?

Learn what happens when an appraisal is lower than your offer, and practical strategies to handle low appraisals in your home buying process.

Read now

How do HELOC payments work? Tips, periods, and penalties

Learn how HELOC payments work, including the draw and repayment periods, unexpected fees to avoid, and how to pay off your HELOC faster.

Read now

Should you add a co-borrower to your mortgage?

Buying a home with a significant other, family member, or close friend? Here’s how to decide whether or not to include them on the mortgage.

Read now

What is the minimum credit score you need for a mortgage?

Unlock the home buying process by learning the minimum credit score for mortgage approval, what lenders look for, and how to boost your chances of qualifying.

Read now

Income needed for a $300k mortgage: What to know before you buy

Learn the income needed for a $300k mortgage, factors that affect payments, and tips to qualify so you can buy with confidence.

Read now

Related FAQs

Interested in more?

Sign up to stay up to date with the latest mortgage news, rates, and promos.